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Frequently asked questions

Get quick answers about our auto transport services. Our FAQ covers shipping times, insurance, pickup/delivery, pricing, and more. Clear info to use our services confidently.

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How long does it take to ship a vehicle across the country?

Shipping times vary depending on distance and route. Coast-to-coast transport typically takes 7-10 days, while shorter distances may require 3-7 days. Factors influencing delivery time include weather conditions, traffic, and seasonal demand. Our team works diligently to ensure timely delivery while prioritizing the safety of your vehicle. We offer real-time tracking and regular updates throughout the shipping process, allowing you to stay informed about your vehicle's progress. For customers with specific time constraints, we also provide expedited shipping options at an additional cost. It's important to book your transport well in advance, especially during peak seasons, to secure your preferred pickup and delivery dates.

What types of vehicles do you transport?

At Nationwide Auto Transport, we accommodate a wide range of vehicles to meet diverse customer needs. Our fleet is equipped to handle standard passenger vehicles including cars, trucks, SUVs, and vans. We also specialize in transporting motorcycles, ensuring they're securely fastened for the journey. Classic and luxury car owners can trust our enclosed transport options for added protection. Additionally, we offer boat and RV transportation services. For oversized or specialty vehicles, we have custom solutions available. Our team assesses each vehicle's specifications to determine the most suitable transport method. Whether you're moving a family sedan or a rare collectible, we have the expertise and equipment to ensure safe, efficient transportation.

Is my vehicle insured during transport?

Absolutely. Your peace of mind is our priority. All vehicles in our care are fully insured during the entire transport process. Our comprehensive insurance policy covers potential damage or loss that may occur during loading, transit, and unloading. Before transport, we conduct a thorough inspection of your vehicle, documenting its condition. We encourage customers to be present for this inspection and to take their own photos as well. In the unlikely event of damage, our claims process is straightforward and customer-friendly. We also offer additional insurance options for high-value vehicles. It's important to note that personal items left in the vehicle are not covered, so we advise removing them before transport.

Do you offer door-to-door service?

Yes, we pride ourselves on providing convenient door-to-door service whenever possible. Our goal is to pick up your vehicle from your specified location and deliver it directly to your desired destination. This service saves you time and eliminates the need to drop off or pick up your vehicle at a terminal. However, in some cases, large trucks may have difficulty accessing certain areas due to local regulations, narrow streets, or low-hanging branches. In such situations, we work closely with you to arrange pickup or delivery at the nearest safe and accessible location. Our experienced drivers are skilled at navigating various environments and will communicate any potential access issues well in advance.

How do I prepare my vehicle for shipping?

Proper preparation ensures a smooth shipping process. Start by removing all personal items from your vehicle, as these aren't covered by our insurance. Disable any alarms to prevent battery drain. Ensure your gas tank is no more than 1/4 full to reduce weight. Check and adjust tire pressure if needed. Document any existing damage with photos and notes. If your vehicle has any mechanical issues, inform us in advance. For convertibles, ensure the top is secured. Remove or secure any loose parts or custom accessories. Clean your car for easier inspection. Provide a spare key to the driver. Finally, verify that your vehicle registration and insurance documents are up-to-date. Following these steps helps us transport your vehicle safely and efficiently.

What factors affect the cost of auto transport?

Several factors influence auto transport pricing. Distance is a primary factor; longer routes generally cost more. Vehicle size and weight impact fuel consumption and available space on the carrier. Transport type is crucial; enclosed transport for luxury or classic cars costs more than open transport. Route popularity affects pricing; well-traveled routes may offer more competitive rates. Seasonal demand plays a role, with summer and snowbird seasons typically being more expensive. Current fuel prices directly impact costs. Pickup and delivery locations can affect pricing if they're in hard-to-reach areas. Expedited shipping naturally increases the cost. The vehicle's condition (operable or inoperable) also factors in. We consider all these elements to provide fair, competitive pricing for each unique transport situation.

Can I track my vehicle during shipping?

Yes, we offer comprehensive tracking options to keep you informed throughout the shipping process. Our advanced GPS tracking system allows you to monitor your vehicle's location in real-time through our user-friendly online portal. You'll receive a unique tracking number upon booking, which you can use to access updates 24/7. For those who prefer personal updates, our dedicated customer service team is available to provide detailed information about your vehicle's progress, estimated arrival time, and any potential delays. We also offer email or text notifications at key stages of the transport. This transparent approach ensures you're always in the loop and can plan accordingly for your vehicle's arrival.

Do you offer expedited shipping options?

Yes, we understand that sometimes time is of the essence, which is why we offer expedited shipping options. This premium service significantly reduces transit time, often cutting standard delivery times by 30-50%. Expedited shipping involves prioritized pickup, direct routing, and minimal stops along the way. While this service comes at an additional cost, it's ideal for customers facing tight deadlines, such as job relocations or car show appearances. Our expedited option also includes enhanced tracking and communication, ensuring you're constantly updated on your vehicle's status. When choosing this service, we'll provide a guaranteed delivery date, offering you precise planning capability. Availability may be limited, so we recommend booking expedited services well in advance.

Cashon Singletary

2024-07-23

This is high quality service. Did a wonderful job at shipping our family car for our vacation.

Maymunnah

2024-07-22

This is High Quality Service. Did a wonderful job at shipping our family car for our vacation.

Jeremy Bergmann

2024-02-02

The driver got my car up onto the trailer. He then made his way to the delivery location in New York. Help at any time was accessible.

Christopher Heredia

2024-01-24

Christopher demonstrated greatness and patience. Left me astonished after my car was delivered. Significant asset to our vehicles care and delivery.

Justin

2024-01-17

How a company presents themselves plays a big part in trust and reflects what they can do for you. That’s why I went with Nationwide Auto Transport for my SC to SD car shipment. Can’t imagine another company doing a better job. Gerald set the bar high!

A. Philanda Moore

2024-01-12

Their priority is definitely convenience, anything to make things simpler and less stressful during the transport of your car.

Duff

Very accommodating experience that I had transporting my car from Houston TX to San Diego. They were there for me when I was stressed and when I had hundreds of questions to ask. EXCELLENT, using them again for future shipments.

hanna kahan

2024-01-11

The company is great. They have great customer service. They provide everyone with good service.

Tiffany Kendall

2024-01-04

Amazing. A successful transfer depends on precise timing and constant communication, both of which Nationwide Auto Transport possesses. A few people have informed me that they rank among the industry's top shippers. I was still apprehensive because this was my first experience transferring an automobile. They called once they got what was required.

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